December 21, 2021 Singapore, Singapore Sales   Full-time  
Stepfirst
Client Service Manager
Singapore

The Opportunity

You will be part of the Client Advisory Team and directly report to our Head of Business Client Advisory Service, APAC. As a Business Client Services Manager, you will have the opportunity to work with our valued clients across the Asia Pacific region and support customers during their lifecycle. You face a broad variety of tasks in a challenging environment, take over ownership for projects and get the opportunity to grow.

Responsibilities

Responsibilities

• Integrating with global client services team to ensure that global policies are implemented in the region and that regional experience leads to improve global policies

Provide excellent service for existing and new customers

Manage, solve and escalate all incoming requests from clients

Ensure a smooth onboarding for new clients to the system

Build and maintain relationships with key client contacts

Conduct user system trainings (interactive and remote)

Maintain, document, analyse and improve existing workflows and processes

Take ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups, integration or workflows)

Participate in quality assurance testing of the full range of products and features on our platform

Advise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory

Services, Accounting, IT, etc.)

Analyze trade-related issues with customers and provide applicable feedback to the sales and liquidity manager to improve quality

Support sales for pre-sale activities

Ability to support clients’ queries through multiple channels

Skills

Skills & Requirements

Experience in training to the financial community with a strong focus on financial markets

Excellent sense of customer service (detail and service-oriented)

Good organization skills, ability to work under pressure and to meet tight deadlines

Ability to communicate in a precise, accurate and timely manner

Ability to communicate technical/product information to a non-technical audience

Self-motivated with a proactive and consistently high output work ethic

Excellence communication skills in English and fluent in Mandarin, Japanese is an added advantage 

Qualifications

None

Educational Requirements

Minimum Bachelor Degree, ideally in a Finance and/or Computing based discipline is preferred.

Experience Requirements

Preferably 5 – 7 years of working experience in eSupport / client services/middle office / back office of a global markets sales & trading division or other FX or treasury environment

Apply
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