- Position Title: Japan Middle Office Production Services
- Experience Level (in number of years): 2~3 years IT dev and/or support experience
- Contract Term and Target Start Date: 1+ year (long term), ASAP
- Work Location: Otemachi
As a Production Services Analyst/Associate for the Global Market IT team the succeddful candidate would provide application and user support for all Cash and Fixed income Middle Office applications. They would be responsible interacting with technology teams both up an down the platform stack and to ensure a high quality of service to our users, dealing promptly and effectively with any issues that might arise.
Will be a part of Follow-The-Sun model but mainly to provide technical support for APAC and India Operations users.
The Production Services role requires constant daily interaction with the operations team. Typical work would include:
Provide application and user support for all Cash and Fixed income Middle Office applications
Part of Follow-The-Sun model but mainly to provide technical support for APAC users
Handling user queries (often requiring in depth analysis of the technical and/or business logic of our systems)
Identification and management of problems and frequent issues with the aim of improving the supportability and stability of our platform (in conjunction with our development team)
Build tools internally for support team to improve efficiency
Middle Office is the heart of a large web of systems in the Global Market, so a key part of the role will be working successfully with business and technology areas from across the bank.
The team are required to provide support from 8:00am to 7:30pm, which is covered through an early and a late shift of approximately 10 hours. The role requires the person to be available for both shifts, on a rota basis. Additionally, the team are required to be on call over some weekends, to carry out releases over weekends, and to provide cover on public holidays – all on a rota basis.
Requirements (indicate any mandatory and/or preferred credentials):
Proactivity and a strong ownership ethos, ensuring that queries are resolved through to completion
Willingness to learn front to back transaction flows as well as the core Middle Office platforms
(Mandatory) Strong SQL skills
(Mandatory) UNIX shell (Can write scirpts)
(Mandatory) Bilingual - English, Japanese (both business level)
(Preferred) Programing expeirences (any major language)
(Preferred) Experience with job scheduling tools (ideally Autosys)
(Preferred) Middleware knowledge would be beneficial. (Tibco, MQ, Solace)
(Preferred) Hadoop ecosystem. (MapR, Hive, Sqoop)
Ability to analyse complex scenarios from both a technical and business perspective and deliver solutions
Ability to deliver to deadlines in a environment where multiple competing requirements are a part of the job