October 2, 2019 Tokyo, Japan Presales Engineer   Full-time  

Solution Consultant 


Unlike any 40-year-old software company you've ever seen; we are nimble, fast and obsessed with excellence and continuous improvement. We empower the world’s largest companies to excel in the digital economy by fully leveraging their high-value mainframe intellectual property. We do this by delivering highly innovative mainframe application development and performance optimization solutions that uniquely enable IT to drive business value. 

The company's ongoing success depends on our employees--a diverse team of people with a set of key, common attributes. We seek positive, high-energy, innovative and assertive team players who have a strong desire to succeed in a team- and customer-oriented environment. 

Position Summary: 

We are currently seeking a Solution Consultant based out of Tokyo to provide technical/application pre- and post-sales support to the Sales Account Managers and client base on the Mainframe product range across Japan. 


Responsibilities include: 

• Assisting the sales team with pre-sales activity such as proposal preparation, product demonstrations and presentations, product installations and pilot projects for proof of concept 
• Participate in pre and mid-evaluation reviews with Prospects and Sales Executives 
• Coordinating installations activity and providing support to customers during installation. Includes hands on user education, training and problem resolution 
• Initial post installation first level support and assistance to customers on an ongoing basis, conducting customer education courses and seminars 
• Keeping management aware of potential areas for product, services and educational sales, being continually aware of new products and releases through regular updates with the Product Manager. Attending and presenting at User Groups and Trade Shows. Functioning as back-up for other product areas 
• Providing input into product direction through participation in Sprint demonstrations 
• Marketing support for customer seminars, and user meetings 


Required Skills/Competencies: 

• A mainframe applications development and/or operations management background with a minimum of 5+ years experience 
• Technical understanding, with the ability to assist Sales Account Managers with detailed information on a specific product or range of products 
• Sound working knowledge of Mainframe programming languages such as: Cobol and PL1 and Mainframe operating systems 
• Experience in the development and operation of both CICS/IMS and batch concepts 
CICS - https://www.ibm.com/support/knowledgecenter/zosbasics/com.ibm.zos.zmidtrmg/zmiddle_13.htm

including JCL 

• Knowledge of SMP/E installation 
• Knowledge of Z/OS, DB2, Websphere MQ 
• Experience with workload automation 
• Ability to apply a broad range of consulting methodologies to complex customer situations 
• Requires a blend of technical, business, consultative and support skills 
• Ability to build relationships with customers and negotiate when appropriate 
• Embraces change and moves from task to task readily; approaches new circumstances positively; is open to new ideas 
• Strong analytical and problem solving skills 
• Good oral and written communication skills and presentation skills 
• Previous Pre-Sales experience would be an added bonus 
• Ability to work both in a team environment and independently with limited supervision 
• Consistently acts in a manner that promotes an open, honest and respectful workplace 
• Takes personal responsibility for actions both, internal and external, to meet deadlines 
• Listens and responds to customer needs in a timely and effective manner 
• Ability to perform internal communication in English (verbal and written) 



Educational Requirements


Experience Requirements

Native Japanese
Business Level English
Presales Software Experience
Mainframe knowledge
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