May 24, 2022 Tokyo, Japan Financial Technology   Full-time  
Stepfirst

Systems Analyst, Assistant Vice President

Tokyo

The Systems Analyst is a client-facing, business and technical position responsible for all aspects of managing the production of the systems for Asia Pacific clients.

 

 

Responsibilities

This role will involve working closely with clients and providing expert-level remote management, administration and support for clients including:

* Client assistance in optimal use of the system

* User administration/privileges

* Parameter configuration changes

* System availability

* Application and database performance tuning

* Daily operational processing monitoring and support

* Database software patches

* IMS version upgrades

* Assistance with problem support and resolution

* Business Continuity/Disaster Recovery assistance

* Working with colleagues to smoothly transition new Clients to production operation.

* Working with vendors as partners to deliver a tightly integrated, seamless service to our Clients.

* Participation in the development and ongoing refinement, enhancement and continuous process improvement of the services.

* Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.

Skills

Skills and Experience

* Proven ability to partner with various internal departments to deliver superior customer service.

* Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.

* Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.

* Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.

Qualifications

None

Educational Requirements

Education & Preferred Qualifications

Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Math’s or Statistics is preferred.

Experience Requirements

* Minimum of 2-5 years of relevant industry experience.

* Experience with Financial Services Investment Management, Trading or related systems is highly desirable.

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