June 4, 2021 Singapore, Singapore Technical Support   Full-time  
Stepfirst

Technical Services Analyst 

Singapore

Background

Leading trading platforms provides a web-based trading technology for banks and financial institutions. The teams consist of fast thinking and entrepreneurial minds who like to challenge the status quo and drive the company forward.

Due to our continuing company success and business expansion we are currently looking for a professional, enthusiastic and highly dedicated

The Opportunity

You will be part of the Technical Client Advisory Team and directly reporting to our Head of Technical Client Advisory Service, APAC. As a Technical Services Analyst, you will have the opportunity to engage and offer professional technical services to our valued clients across the Asia Pacific region.

Responsibilities

Responsibilities

Manage, solve, escalate all incoming requests from clients

Provide first-class customer communication

Optimize workflows and proactive find solutions;

Documentation of workflows and processes

Manage ad-hoc projects

Assist account manager and clients with ‘go live’ and resolve connectivity and technical issues
with our Java-based client software

Resolve technical problems or business workflow issues during initial client communication

Assist with identification of software bugs and work with internal teams to manage through to resolution

Perform regression testing of the full range of products and features on our platform

Effectively manage the escalation process for any incidents that cannot be resolved immediately

Investigate and manage trading problems such as trade inconsistencies and timeouts

Provide on-site support of applications for clients at their premises.

Provide on-site support in PC setup and configuration as well as network troubleshooting to both internal and external stakeholders.

Skills

Skills & Requirements

Good understanding of fundamental IT concepts: Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, performance/connectivity trouble-shooting

Excellent sense of customer service (detail and service-oriented)

Good organization skills, ability to work under pressure and to meet tight deadlines

Ability to communicate in a precise, accurate and timely manner

Ability to communicate technical/product information to a non-technical audience

Self-motivated with a proactive and consistently high output work ethic

Excellence communication skills in English and fluent in Mandarin, Japanese is an added advantage

Qualifications

None

Educational Requirements

Minimum Bachelor Degree, computing-based discipline is preferred. Other degree subjects will be considered depending on experience.

Experience Requirements

Preferably 1 – 3 years of experience in client services/middle office / back office of a global market sales & trading division or other FX or treasury environment. Fresh graduates are welcome to apply

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