Chatbots For Recruitment


Chatbots are being used in many industries today, including digital marketing, retail, and the recruiting/HR industries.  Chatbots use a messaging interface in order to carry out various tasks, such as shopping, support and schedule meetings.  They can automate and handle many repetitive tasks more efficiently than humans can. This helps employees focus on more specific and intensive tasks that they cannot handle (yet).

Recruiting chatbots utilize natural language processing (NLP) and artificial intelligence (AI) to evaluate applicants to a position. Specifically evaluating factors such as work history, educational, extracurricular activities, and other factors humans used to look for in resumes.  Additionally, chatbots can answer applicants’ questions regarding a company’s mission, objectives, benefits, culture, and policies.  Some can automate up to 75% of the recruitment process, thereby enabling human resources and managers to work on other things. The chatbots can work 24/7 which can widen the potential recruitment pool more quickly. This allows a greater chance of finding a suitable person.


Mobile phone message connecting with many people


Chatbots can also help managers to assess whether a candidate is truly interactive and engaging when it comes to the position. Those candidates who asked chatbot questions were 300+ more likely to hear back from a human manager or recruiter.

Another benefit to provide in the recruiting process is that they can automatically update the applicant on the hiring process. This can help prevent the need for a human to keep up the relationship between the company and the applicant.  This can lead companies not necessarily losing talent to competitors because they maintain a relationship with a prospective employee.

Chatbots have the capability to numerically rank applicants in terms of engagement, work experience, educational qualifications, extracurricular activities or other factors.  This can give more insight into management into how the candidates compare and potentially shortlist for the company.

This gives humans much more time to focus their attention elsewhere by utilizing chatbots in their recruiting and hiring operations. This will also cut down on the number of humans needed to manage the human resources and recruiting departments.  This can make the company more efficient and more cost-effective.  Also particularly since chatbots will not need time off, health insurance, or other benefits human workers expect.


Learn more at Chatbots Magazine

You can also view The Future of Smart Recruitment here

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